Apply for Designated Support Engineer (DSSL1)

The opportunity

Designated Support Engineer (DSSL1)

On-Demand / Ticket-Based (Hourly) Sevilla, Spain

Provide end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues
Handle IMAC (Install, Move, Add, Change) and break/fix tasks for end-user devices
Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements
Deliver support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance
Administer approved software installations, updates, and security patching in coordination with IT policies
Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients
Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement
Offer VIP support and act as the primary onsite contact during critical escalations or outages
Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance
Assist with Active Directory tasks, basic user account management, and smart hands support
Maintain documentation of incident resolution, hardware inventory, and technical guides for internal reference
Follow ITIL practices for incident, problem, and service request management in corporate environments

What we are looking for

Relevant IT/technical support experience
Familiarity with Windows OS environments, mobile device support, and basic MAC device handling
Working knowledge of EUC/support tools such as SCCM, Intune, and ServiceNow
B1-level language proficiency required
Valid work visa for Spain required
Availability to respond to on-demand, ticket-based callouts

Your application

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